Security Health Plan of Wisconsin has received two service quality awards including its fifth consecutive world-class customer experience certification for 2020 from Service Quality Measurement (SQM), a leading North American research firm that specializes in customer service improvement.
Security was also awarded the highest customer service chat channel award after upgrading its online members-only secure website in 2020, as well as three best practice awards in the following categories: web self-service, continuous improvement process and escalation support.
The awards are based on member responses on surveys asking about their service experience. Security began implementing after-call surveys in October 2015.
Security Health Plan of Wisconsin Inc. is celebrating its 50th anniversary in 2021